Terms & Conditions
Last update: 6 December 2017.
1. All Passes
1.1 Your purchase of a pass or attendance at class represents your agreement with the current terms and conditions. Please note that Penrith Yoga Studio may need to change these terms and conditions from time to time. We will publish the date of any update in this document.
1.2 Prices displayed on the website are in $AUD and inclusive of GST.
1.3 Penrith Yoga Studio will be closed on public holidays. There is no change in pass price due to public holidays.
1.4 Penrith Yoga Studio will be closed for regular classes over Christmas. Closure dates may vary from year to year.
1.5 Penrith Yoga Studio will endeavour not to inconvenience students but may change the timetable at any time. Please check the timetable before attending class. Be aware that the downloadable PDF shows the plan for classes only. Do not use the downloadable timetable to check if a class is on.
1.6 A pass is valid only for the person or persons named in the pass.
2.1 For the benefit of all students, class numbers are limited.
2.2 To be sure of your place in a class, we recommend that you make a reservation. Reservations can be made from the timetable on the Penrith Yoga Studio website - www.penrithyogastudio.com.au/class-timetable.
2.3 Places in a class are allocated with preference to students who have a reservation.
2.4 Penrith Yoga Studio reserves the right to ask you to leave if the class is full and you do not have a reservation.
2.5 A reservation can be cancelled by clicking on the link sent in the confirmation email. A reservation can be cancelled by phoning or emailing the studio at email@example.com. When making a cancellation by phone or email, you need to provide your first name, last name and the date and time of the class you are cancelling.
2.6 As a courtesy to other students, we request that if you will not be attending class but you have a reservation, you cancel the reservation.
2.7 If you have a membership, 2 standing reservations can be made with Penrith Yoga Studio. A standing reservation keeps your place in the same class each week indefinitely.
2.8 If you have a standing reservation that you do not cancel and do not attend the class, Penrith Yoga Studio reserve the right to treat the reservation as attendance.
3. Beginners Passes
3.1 A Beginners Pass can only be purchased once.
3.2 A Beginners Pass is valid for the dates stated on the Pass.
3.3 Purchase of a second Beginners Pass will be treated as a credit towards the purchase of any other valid pass such as a class pack or membership.
3.4 A Beginners Pass allows unlimited attendance, meaning attendance at as many classes as you wish while the pass is valid.
3.5 A Beginners Pass is valid for attendance at Foundations and Plus Size classes only.
4.1 Purchase of a membership is a request to Penrith Yoga Studio to deduct a fortnightly or weekly payment from your credit card.
4.2 You can suspend your membership if you need to (for example if you are going on holiday, travelling for business, or unable to practice due to serious illness or injury). Minimum seven days notice by email prior to any membership suspension date is required.
4.3 There is a minimum suspension period of 2 weeks. Membership suspension must begin on the day your usual card debit is due.
4.4 All membership payments will be suspended for the Christmas closure period and restarted when the studio reopens.
4.5 You can cancel your membership with 2 weeks notice.
5. Class Packs
5.1 A class pack allows attendance at the number of classes indicated on the pack (e.g. 1, 3, 5 or 10 classes).
5.2 A class pack becomes active on the date of first attendance.
5.3 A class pack expires 4 months after the date of activation.
5.4 Classes that are not used while the class pack is active are forfeited. Penrith Yoga Studio will endeavour to contact you when your class pack is close to expiry, but we will not be responsible for forfeited classes.
5.5 Automatically renewing a class pack (i.e. ticking the box that says "automatically renew" when purchasing) means that when the classes on the class pack have been used up, we will process your credit payment for another class pack with the same number of classes, with a 10% discount on the full price. E.g. If Julie purchases a 10 class pack for $200 and ticks "automatically renew", then comes to 10 classes, we will process her credit card again, giving her another 10 class pack for $180.
5.6 If a class pack reaches its expiry date with some classes not used, we will not automatically renew the class pack.
6. Weekly Passes (Legacy Only)
6.1 Weekly Passes have been replaced by memberships. They are no longer available for purchase. These terms and conditions apply to weekly passes that were purchased prior to December 2017.
6.2 Purchase of a weekly pass is a request to Penrith Yoga Studio to deduct a fortnightly payment from your credit card.
6.3 You can suspend your pass if you need to (for example if you are going on holiday, travelling for business, or unable to practice due to serious illness or injury). Minimum seven days notice by email prior to any pass suspension date is required.
6.4 There is a minimum suspension period of 2 weeks. Pass suspension must begin on the day your usual card debit is due.
6.5 For additional classes attended which exceed the pass limit of any pass, another pass will be required. This can be any other valid pass, including a casual pass.
6.6 Before Work Passes allow access only to the shorter 45 minute classes, but additional long classes can be attended as per 6.4 above.
6.7 If you miss a class, you are welcome to make this up at a time that suits you, however, please note the following conditions regarding makeup classes:
6.7.1 Your place in a makeup class should be reserved as per 2.2 above.
6.7.2 Makeup classes are valid for a maximum of 6 months only. All makeup classes will expire on 30th June and 31st December of each year.
6.7.3 Makeup classes are only valid to be used while on same active recurring payment plan as when accrued. Ie. Classes accrued while on an 3 Class Weekly Pass can only be made up while the 3 Class Weekly Pass is active (not a 1 Class Weekly Pass or 2 Class Weekly Pass).
6.7.4 Penrith Yoga Studio does not track makeup classes. Tracking make-up clasess is the sole responsibility of the student.
6.7.5 Makeup classes are not available on unlimited passes.
6.8 All weekly pass payments will be suspended for the Christmas closure period and restarted when the studio reopens.
7.1 Penrith Yoga Studio does not offer refunds on passes where the student does not enjoy the classes for which they have paid or chooses not to attend.
7.2 Where serious illness or unforeseeable events prevent attendance at a beginners course, a credit may be offered for the remainder of the course. The offer of such a credit is at the discretion of Penrith Yoga Studio.